block format close blind copies⏎
brainstorming complete branching question⏎
body language closed question buffer⏎
chronological resume active listening assumptions⏎
adjustment complimentary close closed (defensive) body position⏎
bridge channel business-ese⏎
block format acknowledgement responses compound sentence⏎
closed (defensive) body position blind copies chronological resume⏎
blind copies close body⏎
assumptions clip art checking for feelings⏎