channel overload complex sentene complimentary close⏎
chartjunk assumptions body language⏎
boilerplate buying time with limited agreement body⏎
chartjunk checking for feelings business-ese⏎
closed (defensive) body position block format conclusion⏎
blocking checking for feelings buying time with limited agreement⏎
chartjunk blind copies clear⏎
complimentary close buffer clip art⏎
claim letter clip art brainstorming⏎
assumptions assumptions acknowledgement responses⏎